Privacy Policy

We at the Institute for Healthcare Improvement (“IHI”), producers of and, believe that you have the right to know how your personal information may be used or disclosed. You take your privacy seriously, and we respect your concerns. Accordingly, we have created this Privacy Policy in order to describe how we collect information, what we do with it, and what controls you have. Please read it carefully, and if you have any questions or concerns, please send us a comment at Unless otherwise indicated, this Privacy Policy applies to your use of

Your communications with Rise to Health Coalition (RTHC), use of its website (, or any interactions with its related services means that you agree to the terms of this Privacy Policy. “Information” means information about you that is personally identifiable, such as your name, location, email address, phone number, IP address, and areas of interest. or data related to your improvement work, your medical condition, medical diagnosis or medical treatment, photographic or video images of you, credit card information, and other information about you that is not otherwise publicly available. This policy does not apply to the practices of companies that IHI does not own or control, or to people that IHI does not employ or manage.

Gathering of Information

We collect Information and other data from you in different ways and on many different parts of our website including but not limited to: when you sign up for; when you provide or comment on content; when you use the search function; when you share your improvement goals, stories, tools, and other resources; when you contact us for assistance or with questions; when you work for, contract with, or volunteer for IHI or RTHC, or even when you are just perusing the site and reading content.

Access to Information

RTHC, IHI, its contracted faculty, IHI’s interns, project partners and other volunteers, third-party consultants and other service providers, and IHI employees may have access to your Information and other data that you submit or that we collect regarding your use of, on an as-needed basis, for the purposes of performing their respective duties for RTHC. We use all of this Information and data to administer and improve the operations of RTHC and

Aggregate Information or data on visitors to our site and how the site is being used, including the pages users are viewing, will also be logged. Aggregate data does not identify individuals but rather describes data as a whole. We may also share aggregate Information or data with market analysts, advertisers, business partners, sponsors, and any other third parties. 


We may also share Information as required by law, to cooperate with legal authorities in a criminal investigation or in order to establish, exercise, or defend legal rights.


We collect Information when you signup for the mailing list or choose to participate in the activities related to RTHC and This Information may be updated by you at any time. We will not disclose the Information you submit when you register except as provided in this Privacy Policy or the Terms of Use.

By registering, you agree that we may make certain Information (“Public Profile Information”) visible when you contribute content to, and when you use or participate in certain site features and tools, including but not limited to Taking Action. Public Profile Information includes: first name, last name, photo (if you provide one), credentials (e.g., MD, MPH, MBA), job title, organization type, organization name, city, country, state/province/region, and areas of expertise.

We may use your Information to send you a newsletter or email messages with updates and notices concerning new content posted to the site and/or products or services that might be of interest to you. Completing the registration information allows us to better understand you, your position, your organization type, and interests. If at any time you would like to stop getting general email information, you can unsubscribe. However, IHI, its contracted faculty, or its employees may still contact you via email with an individual message or about an offering in which you are participating or enrolled even if you have opted out of receiving email updates from IHI or RTHC.

Contributing Content to RTHC Site encourages your participation through submitting content and participating in the interactive functionality on the website, including content, search features, interactive tools, rating or commenting on content, and sharing audio and video content, improvement goals or data, resources, and other tools. If you contribute any content to RTHC or, comment on or rate content on the site, or otherwise post content to or services in its use, you agree to allow us to make your Public Profile Information publicly available on in connection with your activity and to share your name, experience, and credentials in connection with any such contribution.

You should exercise caution when deciding to disclose any sensitive Information on You may not give out Information about an organization, a patient, or another person or submit other content if you do not have the express authority or permission to share that Information publicly. If you are a clinician or health care professional and submit information regarding treatment of patients, you must only share information that is fully de-identified in accordance with the Health Insurance Portability and Accountability Act of 1996  ("HIPAA") and its implementing regulations and all other applicable federal and state laws and regulations. We may edit or return Information from a clinician or health care provider that contains patient identifying information.

Educational Events or Programming

If you present, register for, attend, or otherwise participate in a presentation or other educational programming, may share the name, experience, and credentials of any faculty or speakers, attendees, registrants, and other participants. This information may be accessible in real time during the presentation, as well as on or in archived educational materials. In addition, RTHC may share this information on its social media channels.

Social Media

If you provide content to RTHC, such as a presentation or educational program, blog post, testimonial, article, images, or audio or visual recordings, RTHC may share this content on its social media pages. In addition, when you work for, contract with, or volunteer for RTHC or IHI, we may share your name, experience, and credentials on social media to promote particular content or generally.

Site Usage Statistics, Cookies, Advertisements and Web Beacons

When visiting, your browser sends information to the site's hosting server identifying the Internet protocol (“IP”) address of your computer (or the proxy server you use to access the World Wide Web), your computer or mobile device operating system and the browser you are using, email patterns, your Internet Service Provider or mobile carrier, the page you last visited, the page you are currently visiting, and the next page you navigate to. We log this Information. We may also track and catalog the search terms that you enter in search forms. We make use of a standard feature of browser software called a "cookie" (including flash cookies) that helps us recognize you when you visit. We store your email address in a cookie file and place the file on the hard drive of your computer. Most browsers accept cookies. However, if you wish, you can usually set your browser to refuse cookies. If you set your browser to refuse cookies, you will need to login to the site each time you visit, and certain features may not work correctly.

To increase the effectiveness of and tailor your experience, we may include a file, called a web beacon, within The web beacon allows RTHC to provide anonymized, aggregated auditing, research and reporting of use of

Children's Privacy

RTHC is not directed at minors. RTHC does not knowingly or specifically collect personal information from children under the age of 18. In the event we discover that we have collected information from a minor in a manner inconsistent with federal law, we will either delete the information or immediately seek the parent's consent for such collection.

Third Parties/Links links to other sites. Please recognize that we cannot control the use or security of your Information once it leaves our hands. If you have any concerns regarding the security or privacy of these third parties, we encourage you to review their privacy policies or even to contact them directly. RTHC and IHI are not responsible for the privacy practices, data collection, security or content of other websites. We treat any Information we receive from third parties as carefully as the Information you provide to us directly.

Please remember that when you respond to a classified advertisement by email you are sending information to a third party and not to RTHC or We cannot control the use or security of any Information that you send to a third party, so please be careful.

California Privacy Rights

California law allows California residents to ask companies with whom they have an established business relationship to provide certain information about the company's sharing of personal information with third parties for direct marketing purposes. We do not share any California consumer personal information with third parties for marketing purposes without consent. California residents who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may contact us at the address provided below.


We use industry-standard SSL (Secure Socket Layer) encryption technology, a secure server, and other physical and procedural safeguards to protect the security of your personal Information. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to us over the Internet. Please keep any passwords private. We will never ask for a password by phone or email, and neither should anyone else.

Updating Your Information

Please contact RTHC should you need to view or update any of your personal information. 

By using, you consent to the collection and use of your Information as we have outlined in this Privacy Policy and our Terms of Use. If you do not agree to our policy, you may not use We may change our policies at any time and without prior notice. If we decide to change this Privacy Policy, we will post the changes to this page so that users may be aware of our actions. Your continued use of following a posting of changes to this Privacy Policy will mean that you accept those changes.

Contacting Us
If you have any questions or comments about this Privacy Policy, please email us at or send a letter to:

Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109